Scope of this Privacy Statement and our responsibilities
Hedgi LLC responsibly leverages technology to improve the lives of our users. We believe that everyone has a right to privacy. As a financial services and technology company, we’re providing this Global Privacy Statement (“Privacy Statement”) to explain how we, Hedgi LLC and the Hedgi group companies (collectively “Hedgi,” “we,” “us,” or “our”), collect, use, share, or otherwise process information that we collect through our services. These services include, as applicable, our websites, mobile applications, social media pages, marketing activities, and other activities described in this Privacy Statement, or when other businesses provide us your personal information (collectively, the “Services”). This Privacy Statement is global, meaning it applies to all Hedgi Services. We may provide additional or supplemental privacy statements for certain products or services.
This Privacy Statement describes our privacy practices when we process:
Personal information for the purposes of preparing a tax return or in connection with the preparation of a tax return (collectively, “Tax Preparation Information”) as part of providing Hedgi tax preparation services; Personal information for the purposes of providing the benefits of our websites and the Hedgi platform, which includes all of Hedgi’s services, sites, experiences and software (including through our mobile applications and desktop applications) other than Tax Preparation Information (the “Hedgi Platform”); and Personal information as necessary to manage, run, improve, and develop our business and personalize your experience while interacting with the Hedgi Platform. Depending on your settings, this may include showing you personalized ads or recommending certain Hedgi products based on your interests. Hedgi determines the purposes and means of the processing of your personal information as described in this Privacy Statement, and therefore acts as a ‘data controller’ (or equivalent/similar terms under applicable data privacy laws) of such information. We may share your personal information within the Hedgi group companies and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement.
In certain circumstances, there may be more than one data controller processing your personal information. For example, your employer or a financial partner may also act as a data controller. In these situations, we act as an independent data controller over our processing activities. This means we determine how your personal information will be processed independently from the other data controllers. The other data controllers have their own obligations under applicable data privacy laws. Hedgi is not responsible for other data controllers’ processing activities, and you should contact them directly for questions about how they process your personal information and about how to exercise your privacy rights in relation to such processing.
This Privacy Statement does not apply where Hedgi processes personal information as a processor or service provider on behalf of our customers, including when we process personal information on behalf of customers of our professional tax software products. When we act as a processor or service provider, the privacy statement of our customer who uses our Services applies instead of this Privacy Statement, and our processing of such personal information is governed by our agreements with such customers. If you have concerns about personal information that we process on behalf of a customer or wish to exercise your privacy rights regarding such personal information, please contact the customer directly.
If you have any questions about how Hedgi processes your personal information, please see How to contact us below.
The Hedgi platform
The Hedgi Platform and your personal information
When we refer to our “platform,” we mean that when you opt to share data with us or import information from third parties (such as a bank or loan provider), Hedgi uses that data collectively, not just within the individual service(s) you’re using. This means that we may utilize your bookkeeping details from Hedgi. The personal information we utilize in this centralized manner may pertain to you as an end user of our Services or as a customer or vendor of a Hedgi customer whose personal information has been included in the Hedgi Platform.
Business account information
Certain experiences and services within the Hedgi Platform enable you to interact with a business (such as your employer). If you are granted access to a business account (for example, in Hedgi), the business owner or a designated administrator may control and manage details of your account, such as deciding your access rights, making decisions about your personal information (such as details about your payroll), or requiring you to take specific actions. If the owner or designated administrator alters your access rights, then you may lose access to the information the business controls.
Your usage of the Hedgi Platform as part of a business account may be subject to the business’s policies, which may differ from this Privacy Statement. We are not responsible for the privacy or security practices of other businesses, and you should consider both the business’s policies and whether you are comfortable giving the business access to your personal information before connecting to their services.
Personal information we collect
The personal information that we collect or otherwise receive about you depends on the context of your interactions with Intuit, how you configure your account, and the choices you make, including your privacy settings. The way we process your personal information may also depend on the particular Services, functionalities, or experiences you use, your location, and applicable law.
Information you provide to us
You may provide us with your personal information as follows:
Contact data and account profile data.
We collect information when you (or your organization) create an account, activate a subscription, and/or upload information to the Hedgi Platform. Personal information may include your name, previous name(s) and/or nicknames, title and honorifics, professional title and company name, education, billing and mailing addresses, phone number and email address, profile photo, billing information (your payment information), purchase history, demographic information, preferences, subscription data, and your username and account credentials.
Identity verification information.
We collect information to verify your identity, including your name, date of birth, social security number, social insurance number, driver’s license number, passport number, government-issued identification details, and similar information to verify your identity and to help you file your tax return.
Communications, feedback and survey data, and related data.
We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include call center recordings and call monitoring records, chat and text records, voicemails, photographs, and video images.
You may provide us with your contact information and preferences for receiving our marketing communications.
Social and community content.
We receive content you post on our social media pages and our community pages.
Business and financial information.
We may receive information about your business, your finances, expenses, invoices, financial statements, details of your financial transactions, payroll details, payment details, tax return details, details about your customers, vendors, or employees, income and wage information, and/or investment information.
Interactions with experts.
The Hedgi Platform provides many opportunities for you to connect with live experts, including, for example, accountants or tax preparers. When you interact with these experts, we may receive information about the questions you ask, the details of your accounts, and the guidance provided to you.
Device and contact data.
If you grant permission in your device settings, certain features may have access to your device and contacts.
The Hedgi Platform is designed to help you connect with other people and businesses. As a result of those connections, others may be able to input personal information about you, including other customers using the Hedgi Platform. For example, a Hedgi customer may share personal information about you with us in order to use and benefit from the Hedgi Platform. You also may be able to input or process personal information about others, for example, if you are an account administrator of one of our products or use Hedgi to manage customer lists. If you input information about others into the Platform, you must only do so if you have first provided sufficient notice and received any required permissions and have an appropriate legal basis if required by applicable law.
We may also receive personal information about you from other third parties where you have provided consent or were permitted by applicable law. We protect and process the personal information obtained from those third parties as described in this Privacy Statement, consistent with any additional restrictions imposed by the source of the information. Our third-party sources may vary over time and depend upon how you use the Hedgi Platform. For example, we receive information from:
Linked third-party services.
If you choose to sync a non-Hedgi account/service with your Hedgi account, we will receive information from that account/service according to your settings with that account/service. This may include details of your bank account information, social media information, purchase history, or your business’s sales records through a point-of-sale application.
Supplemental information and identity verification providers.
We work with certain third parties to help us verify your identity, the specifics of your business, and/or supplement the personal information you have provided and ensure the accuracy of your personal information. For example, we use third-party providers to validate your contact information (e.g., name, mailing address, email address, phone number) or to provide additional details about your business. These providers may include, for example, your financial institution, telecommunications provider, or email provider.
Customer support providers.
We receive personal information about you or your interaction with the Hedgi Platform from certain third parties for troubleshooting purposes. For example, we may obtain information about your interaction(s) with customer support and information about technical issues you have raised, including call center recordings, call monitoring records, voicemails, photographs and chat records.
Credit bureaus and related third parties.
Many Hedgi features rely on information we receive from credit bureaus and related third parties. For example, in some countries, we may offer free credit reports and credit scores. We request these reports and credit scores on your behalf from credit bureau partners, like TransUnion, Experian and Equifax. These partners may also provide personal information such as employment or income data, social security number, vehicle or driver information, or information about special offers available based on your credit profile so we can make more personalized recommendations for you.
As described above, we may receive personal information about you from other Hedgi Platform users, such as your accountant, bookkeeper, tax preparer, spouse, employer, or other business customers using the Hedgi Platform (e.g., businesses from which you buy products or services, or with which you otherwise interact). We may also collect such personal information through features like member referral programs.
Risk management, cybersecurity & anti-fraud providers.
We may receive personal information from third parties that help us assess risks associated with our offerings, including to help combat fraud and illegal activity and to help protect your personal information.
Data providers. We may receive information from information services and data licensors that provide demographic and preference information to us.
We may receive personal information from companies that make user-generated content from their service available to others, such as local business reviews or public social media posts.
Joint offering partners.
We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or live events.
We receive information from government agencies, including from various tax agencies, such as your tax filing confirmation from the IRS.
We collect individual and household demographic information and preference information from publicly available sources, such as open government databases, social media platforms, and others.
Automatic data collection
Hedgi, our service providers, and our business partners may automatically collect personal information about you, your computer or mobile device, and your interaction over time with the Services, such as:
We may collect information about your device(s) such as IP addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features.
We may collect information about your use of the Hedgi Platform, such as the pages you viewed, the services and features you used or interacted with, your browser type, and details about any links or communications with which you interacted.
Certain features in the Hedgi Platform may collect your precise location information, device motion information, or both, if you or your organization grant(s) us permission to do so through your device settings.
Information stored locally.
Some of our web-enabled desktop services and offerings synchronize with the information on your computer. In doing so, we may collect information such as device information, product usage, and error reports. We may also store personal information locally on your device.
Communication interaction data.
We or our third-party service providers may collect information from email providers, communication providers and social networks, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
Online behavioral data.
We may automatically collect certain personal information about your use and interactions with our websites, customers’ websites or e-commerce stores, social media websites, and marketing campaigns that we or our customers organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.
Cookies and similar technologies
Hedgi and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively “cookies”) to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. You have control over some of the information we collect from Cookies and how we use it. Please see Your Personal Information Rights and Choices section for more information.
How we use your personal information:
Hedgi may use your personal information in a number of ways or as otherwise described at the time of collection:
Service delivery and operations. We may use your personal information to:
- Provide you with the Hedgi Platform, create your account and manage our relationship with you
- Run and manage our business, including resolving billing and financial disputes
- Evaluate your eligibility for marketing offers, products, and services
- Provide features to you, such as your free credit reports and scores
- Provide a product or service that you have requested through the Hedgi Platform
- Connect you with experts and other users
- Communicate with you, such as sending you electronic notifications concerning your financial privacy
- Understand your needs and interests, and personalize your experience with the Services and our communications
- Provide you with support and resolve disputes Authenticate your identity Manage event registrations and attendance, including sending related communications to you
- Register visitors to our offices for security reasons and manage non-disclosure agreements that visitors may be required to sign
Hedgi and its service providers may use your personal information in the following ways:
Research and development.
We may analyze how you use and interact with our products and services to improve and develop them, as well as to assess the use of and interactions with our Platform and certain content our customers send or display through the Platform. We may also conduct data analytics to develop insights about you, your needs, and your preferences, which we can use to make more informed predictions, recommendations, and products for our customers. Additionally, we may anonymize your information to create aggregate statistics for research purposes (including by contracting with academic institutions) and for marketing, promoting, improving, and developing our platform.
Marketing and advertising.
We, our service providers, and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes, including to market services, products, and experiences to you. We may deliver gifts and promotional materials, product recommendations, and other non-transactional communications to you via email, post, telephone, SMS, or push notifications, in accordance with your marketing preferences. Additionally, we may personalize your experience and tailor recommendations, advertising, and offers presented to you based on your interactions with our products, services, and offerings, and the insights we develop about you and your needs.
Your personal information may be used by Hedgi and its service providers in various ways, including:
Compliance and protection.
This includes protecting against the misuse or abuse of our services, complying with legal and regulatory requirements, and protecting the rights, property, safety, or security of the Hedgi Platform, our employees, customers, or others. We may also exercise our rights in the course of judicial, administrative, or arbitration proceedings and enforce our Terms of Service or other agreements.
With your consent.
In some cases, we may ask for your explicit consent to use your personal information, especially when required by law.
Other compatible purposes. We may process your personal information for other purposes that are compatible with the above purposes, as permitted by applicable law.
To provide you with personalized advice, recommendations, and experiences, we may use both automated and manual methods to process your personal information, including artificial intelligence (AI) and other technologies that help us learn and reason to improve our services.
We may make inferences about you based on other personal information we have collected or received about you, helping us to provide you with a more personalized experience in the Hedgi Platform.
How we share your personal information
When you interact with our services.
We may share your personal information in the following circumstances:
When you connect with a Hedgi Platform partner.
You may be provided with offers, products, and services from third-party companies who integrate with our Hedgi Platform (“Platform Partner”). If you choose to interact with a Platform Partner, apply for their services or offerings, or otherwise link or sync your account to a Platform Partner’s product or service, you consent and direct us to share your personal information to the Platform Partner providing the service or offering. For example, when we send your personal information to partners in order to generate offers for you to review, when we send your application information directly to our partners, or when we send you to the partner’s site for you to provide the information directly to them.
In some cases, if you click through to go to a Platform Partner’s site, you will automatically be sending your personal information to that Platform Partner. When this happens, you will still have to submit your application on the Platform Partner’s site. Remember that any information you provide to a Platform Partner, whether through us or on your own, will be subject to their privacy practices and terms and conditions.
When you connect to your social media account.
Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing. For joint features, sales, promotions, and events. With your consent, we may share your personal information with third parties who are jointly providing features, sales initiatives, promotions, or events with us. When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions, or other content that may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share.
With your wireless carrier.
When you use your wireless device in connection with the Hedgi Platform, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Hedgi or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.
When you participate in the short code program.
Personal information collected through the short code program (i.e., when you sign up for SMS texts), will not be shared, sold, or rented to affiliated or unaffiliated third parties for their own marketing purposes.
We also share your personal information with third parties in the following circumstances.
With appropriate controls, we may share information with third parties, such as academic institutions, government and non-profit organizations, for research purposes, or to publish academic or policy-related materials. We only share information in a way that does not identify any individual.
With financial services providers.
In connection with our financial products, we may share personal information with collection agencies, credit bureaus and loan services providers, and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.
With service providers or agents.
We share personal information with our service providers or agents who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Privacy Statement. Service providers or agents may include companies that assist us with our advertising, marketing, and sales efforts, help us with our technology offerings (such as hosting, security, or anti-fraud providers) and help us run our business.
For mergers and acquisitions.
If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your personal information with that company and its advisors before and after the transaction date.
With our affiliates and subsidiaries and your right to limit information sharing.
We may share your personal information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings, and for personalizing your experience on our Platform. Certain laws may provide you with the right to limit our information sharing activities in certain circumstances. Please review these rights in the “Region and state-specific terms” section below.
For advertising and analytics.
Hedgi may use advertising networks and other providers to display advertising on our Hedgi Platform or to manage our advertising on other sites. Our advertising partners may place cookies on unaffiliated websites to serve advertisements that may be relevant to you based on your browsing activities and interests and to determine the effectiveness of such advertisements. See also the “Region and state-specific terms” section below for additional information.
Hedgi acknowledges and responds to the Global Privacy Control signal for US residents, as elaborated in the United States section below. However, we do not honor “Do Not Track” signals since there is no official standard for it.
For legal purposes, we may disclose your personal information to third parties without obtaining your consent, as allowed by law, which may include:
- When we reasonably believe that disclosure is necessary to comply with a subpoena, court order, or other relevant legal process or regulation;
- To safeguard the rights, property, or safety of Hedgi, our customers, the Hedgi Platform, or others;
- To prevent or defend against attacks;
- To enforce our Terms of Service or other agreements;
- To prevent fraud, cyber-attacks or unlawful activities;
- For debt collection; and
- With regulatory authorities, including government tax agencies, as necessary to detect and combat fraud and/or protect our customers, users and/or the Hedgi Platform, or to fulfill required institutional risk control programs.
Your personal information rights and choices
Your choices At Hedgi, we believe that you have choices about information that pertains to you or your business.
Correct your personal information.
You can edit and correct certain personal information at any time by changing it directly in our products and services.
Access your personal information.
You may request a copy of the personal information we have about you by visiting your account, or by calling us at 1-619-677-6775
Delete your personal information.
You may ask us to delete your personal information by calling us at 1-619-677-6775
Depending on where you live, you may also have certain state- or country-specific rights with respect to your personal information. Please see the Region and state-specific terms section for your country, below.
Verification To help protect privacy and the security of your personal information, you may be asked to provide additional information to verify your identity and/or ownership rights before we can fulfill your data rights request. If we cannot verify your identity or your ownership rights to the data, we may not be able to service your request until you provide proper documentation.
Data retention Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the Hedgi Platform and successfully run our business. Even if you submit a deletion request, we may be required to maintain your personal information for as long as necessary to:
comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us); to exercise, establish or defend legal claims; and/or to protect against fraudulent or abusive activity on our service. This means we may keep different information for different periods. If your account is canceled because you haven’t used it for a long time, we may delete this information immediately.
There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.
International data transfers
Unless you have provided us with consent to transfer your personal information, US Tax Preparation Information shall be processed and stored in the United States in accordance with applicable law.
With the exception noted above, Hedgi reserves the right to store and process your personal information in the United States and in any other country where Hedgi or its affiliates, subsidiaries, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
When we transfer, store or process personal information outside of your jurisdiction (including to or in the United States, as described above), we take appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Statement and applicable law.
Some of these recipients of your personal information are located in countries for which the European Commission and/or UK Government (as and where applicable) have issued adequacy decisions, which means that these countries are recognized as providing an adequate level of data protection under applicable UK and/or European data protection laws and the transfer is therefore permitted under Article 45 of the GDPR.
Other recipients of your personal information are located in countries outside the EEA and/or the UK that are not the subject of an adequacy decision (for example, the United States). In these cases, we may use the Standard Contractual Clauses approved by the European Commission or, as may be applicable, the International Data Transfer Agreement approved by the UK Government, to help ensure your personal information is protected. For more information on the transfer safeguards we rely on, please contact us by using the details in the “How to contact us” section below.
Although not relied on for data transfers, Hedgi complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), the United Kingdom (UK), and Switzerland to the United States
Security of your personal information
We use reasonable physical, technical and organizational safeguards that are designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information.
Changes to our Privacy Statements
From time to time, we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice on the Hedgi Platform or on a community post; by sending you a notification; or by other means consistent with applicable law.
You can see when this Privacy Statement was last updated by checking the “last updated” date at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how Intuit protects your privacy.
Our services are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.
How to contact us
If you have questions or comments about this Privacy Statement or our practices, please contact us.